updates on subsequent visits.
1. Format of the Contract
1.1 Any order placed by you for goods advertised on our website is an offer by you to purchase the goods
selected in your order. No contract exists between you and us for the sale of any goods until we have
received your order and accepted it (which we may do at our discretion).
1.2 If we accept your order, we will notify you by email that we have accepted it prior to dispatch of the goods.
If we cannot accept your order (for example (but without limitation) because the goods are found to be
unavailable)we will notify you by email within a reasonable period.
1.3 In the event that, after we accept your order, we discover that the goods ordered are unavailable or that there
was a pricing error on our website in respect of the goods ordered, we reserve the right not to supply the
goods ordered and to offer you a refund or alternative goods in accordance with conditions 3.1 to 3.2 below.
1.4 Unless specifically agreed in writing by Sahara Valley all contracts are made upon these terms and
conditions, which shall at all times override any terms and conditions, which a purchaser of goods imposes or seeks to impose.
1.5 All contracts made between you and Sahara Valley will be governed by the law of the UK and both parties
irrevocably and unconditionally submit to the exclusive jurisdiction of the English courts for determining any
dispute concerning the contract or these terms and conditions.
1.6 The illegality, invalidity or unenforceability of any provision of the contract between you and Sahara
Valley under the law of any jurisdiction shall not affect its legality, validity or enforceability nor the legality,
validity or enforceability of any other provision.
2. Description and price of the goods
2.1 Sahara Valley is a retailer of sauna cabins and home electrical goods and aims to keep products in
stock at all times so we can provide a satisfactory service for our customers.
2.2 Due to possible changes in prices, Sahara Valley reserves the right to make price adjustments to the
3. Availability of Goods
3.1 If after acceptance of your order we discover within 14 days of such acceptance that all of the goods are unavailable, we may terminate the contract and refund or re-credit you within 7 working days for any sum
that has been paid by you or debited from your credit card for those goods. In these circumstances, we
will inform you as soon as possible.
3.2 If within 14 days of our acceptance of your order we discover that some but not all of the goods are
unavailable, we will no longer supply those unavailable goods. In these circumstances we will email you
detailing the goods that are unavailable and offer you the option of canceling the whole order or amending
your order to substitute the unavailable items with alternative goods. If you have not cancelled the order
within 14 days of receipt of such notice, we will deliver the available goods in accordance with condition 4
below. We will refund or re-credit you for any sum that has been paid by you or debited from your credit card
in respect of the unavailable goods or cancelled order (if you have cancelled it).
4. Placing an order
4.1 To make an order online, simply email us. We have ensured that the process is easy, simple and secure
as possible. The customer is committed to the sale as soon as payment clears.
4.2 Sahara Valley offers secure online ordering and uses secure payment method of Google Checkout.
4.3 If you do not wish to place to make a payment online, you can alternatively make a payment by telephone,
fax or mail. This only applies to orders over £500.
4.4. In the event that you have inputted incorrect information after confirming the order, please email us at email@example.com.
4.5 Please note that if you have asked us to do an install , you must make sure their is enough area to work around sauna and that the floor is level and flat.
5.1 Payment for the goods and delivery charges can be made by any method shown on the website at the
time you place your order. Payment shall be due before the delivery date and time payment shall be a fundamental term of this agreement, breach of which shall entitle Sahara Valley to terminate the contract immediately.
5.2 There will be no delivery until cleared funds are received. Delivery will be scheduled accordingly and customer notified by email immediately prior to the delivery date (or an alternative time as Sahara Valley
5.3 Sahara Valley shall not be bound to deliver the goods until the goods including delivery charges and any other payment due have been paid in full.
6.1 The goods you order will be delivered to the address you give when you place your order. Please ensure that you have included the full address details, including the correct postcode of the delivery address, your daytime contact telephone number and e-mail address so we can notify you in the event of a delay in the
goods being delivered to you.
6.2 Orders placed before 1.30 pm on a working day will be processed that day and will be delivered as per the
requested delivery option provided no additional security checks are required and all stock items are available.
(A working day is any day other than weekends and bank or other public holidays).
6.3 Any times or dates stated on our website or confirmation emails regarding delivery are estimates only, however Sahara Valley will endeavor to ensure that the goods are delivered within the estimated time.
6.4 If delivery cannot be made to your address for any reason we will inform you as soon as possible.
6.5 If you deliberately fail to take delivery of the goods then without prejudice to any other right or remedy we may:
6.5.1 store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
6.5.2 sell the goods at the best readily obtainable price and either
(a), where you have not already paid for the goods in question, account to you (after deducting all reasonable
storage and selling expenses) for any excess over the price you agreed to pay for the goods or charge you
for any shortfall below the price you agreed to pay for the goods or
(b), where you have already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any proceeds received.
6.6 If you fail to take delivery because you have cancelled your contract under the statutory right of cancellation
period within 7 working days we shall refund or re-credit you within 30 days for any sum that has been paid by
you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to
return the goods. Should you fail to return the goods, the supplier reserves the right to deduct any direct costs
incurred in retrieving the goods as a result of such failure. You shall be required to return the goods at your own
6.7 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However Sahara Valley will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, we will inform you of any delay as soon as possible and will give you the option of cancelling your order at this point.
6.8 Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package
does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents
of your delivery at the point of delivery then please sign for the parcel as 'UNCHECKED'. Failure to do so may affect any warranty claims that you make thereafter.
6.9 Your item will be fully insured against damage or loss. Items must be checked upon delivery for damage or
signed for as 'UNCHECKED' to enable us to process any insurance claim. Damages must be reported within 48
hours of delivery by email to firstname.lastname@example.org.
6.10 In certain circumstances where large bulky items are being ordered for delivery to very remote locations
(such as Scottish Islands) there may be an additional carriage charge. If your order falls into this category then
you will be notified of the extra cost and given the option of accepting the extra charge or cancelling your order.
6.11 Please note that all palletised items are delivered on large vehicles and you must inform us of any vehicular restrictions that may cause a problem. Palletised items will be delivered to as close to your property as access
permits with a pallet truck.
7.1 The goods are at your risk from the time of delivery.
7.2 Ownership of the goods shall not pass to you until we have received in full (in cash or cleared funds) all sums
due in respect of:7.2.1 the goods, and
7.2.2 all other sums which are or which become due to Sahara Valley from you on any account.
7.3 Ownership of goods shall not pass to you until the goods have been signed for on delivery.
7.4 The supplier shall be entitled to recover payment for the goods even though ownership of any of the goods
has not passed from the supplier.
8. Returns Policy / Procedure
8.1 You have the right to cancel the contract at any time up to 14 days after you receive the goods (see condition 8.2 below ). Please note that this policy has some limitations and does not apply to business customers.
8.2 If you change your mind about the product when you receive it you can return it at any time within 14 working
days for a replacement of equivalent value or a credit against any item of higher value by filling in a returns form.
If you cannot find anything that you would like to exchange the item for we will refund you for the item less the
actual costs of the delivery cost that has already be incurred.
8.3 Please note this is granted as an opportunity to inspect the goods and not a test period; goods for return must
be new, unused, with the original packaging.
8.4 It is your responsibility to ensure that returned goods reach us in good condition. They should be well packed.
You must return them to us or at your cost.
8.5 Please remember to obtain a return number from customer services. You can get this
information by emailing email@example.com.
8.6 The goods must be returned to us in perfect condition as delivered, with the original undamaged packaging.
You should not write anything on the product packaging as the product will not be in its original condition and you
will not be refunded.
8.7 If you are returning the goods it is recommended that you take out insurance against damage or if the
goods go missing. Please ensure you wrap the parcel up in an outer box so as to ensure that the display or
original box will not get damaged.Goods need to be returned to warehouse Avanti Express, Alexandra street, Hyde,Cheshire,SK14 1DY. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number which is to be issued upon request through firstname.lastname@example.org items returned without RMA# or our permit will delay the process or be ignored. We also reserve the right not to handle it.
8.8 If you wish to return the goods more than 14 days after we have delivered them to you, this will be at our
discretion and up to a maximum time of 30 days will be allowed. You must not have used the goods and must have kept them in the condition they were delivered. You must return them to us or at your cost. There may be an additional administration charge of up to 15% of the purchase price of the goods returned.
8.8.1 We are not obliged to refund any item that has been used, any refund will be at our discretion based on the condition of the item and refurbishment costs.
8.9 Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods
have been delivered to you, you will be responsible for returning the goods to Sahara Valley at your own cost. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or misdescribed goods the Sahara Valley shall, after receiving notification, ask you to return the goods in accordance with our Returns Procedure.
8.10 Once you have notified the Sahara Valley that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
8.11 Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, insured and carried by a reputable carrier.
8.12 All customers returning goods should keep proof of postage to facilitate claims should goods be lost in transit.
9.1 All infrared saunas include a 5-year warranty on our wood and glass parts and electric parts have a 5 year RTB warranty. Free Gifts (CD player, Ionizer): 1 Year. Traditional Saunas have a 5 year parts warranty for wood and heater, elements and lighting are consumables are not covered.Steam shower range have a 1 Year Parts RTB Warranty.